REVIEW SHOP POLICIES BEFORE YOUR PURCHASE

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Please let me know if you have any questions. I am here to help! Email me at tinipinto@gmail.com. 

Everything that you see on my shop is unique, handmade, and altered using a variety of techniques; such as slab building, wheel throwing and pinching. All organic embellishments are formed and attached by hand. Due to the nature of handmade ceramics, measurements vary and sizes are approximate. I do my best to provide you with top quality work.

Ceramic glazes all have subtle effects that vary from kiln firing to kiln firing. The glazes I use often, crackle and craze or form crystals. Each glazed piece is unique and has its own personality. Glazes seen in the photos may vary slightly in color and appearance, as each glazed piece is unique.

I do my very best to provide you with the highest quality work. If the work leaves my studio, it is because I feel that it stands up to the level of quality one would expect from me. 

I pack each item in many layers of bubble wrap, inside a heavy duty box. I take great care to ensure items arrive safely.

All domestic orders are shipped via USPS, UPS or FedEx within 5-7 business days of purchase unless otherwise noted. You will be notified upon purchase of the exact shipping date and will be notified again when the item(s) ship, and provided with a tracking number. If a package fails to reach you in a timely manner, please refer to the shipping notification I sent upon shipment. 

Please make sure that we are shipping your order to a secure location. We are not responsible for stolen or lost packages.

***Expedited shipping is available, please send an email to tinipinto@gmail.com for pricing.

All sales are final. 

If an item reaches you in a damaged condition,  Please notify me via email at tinipinto@gmail.com within 3 business days of receipt of a damaged item, and ship it back to the studio in original packaging. I will provide you with a return shipping label and packing instructions. You will be refunded the full purchase price upon receipt of the item(s) to my studio.

I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are unique, handmade, and by nature have imperfections and variations.

In the event of a stolen or lost package, refunds will not be provided. It is the customers responsibility to ensure that the shipping address is a secure location to receive packages.